BlackBox.

Delete Your BlackBox Account

Last updated: 4 November 2026

BlackBox is a car ownership cost-tracking app published by George Barbour (sole trader, Scotland, United Kingdom), trading as "BlackBox". If you no longer want to use the Service, you can permanently delete your BlackBox account and all data associated with it.

How to request full account deletion

To permanently delete your BlackBox account (including your account record, email, and Google sign-in identifier on our servers), email blackboxsupport@ghillie.xyz from the email address registered to your BlackBox account, with the subject line "Delete my account".

We will verify your identity and ask you to confirm the deletion by reply email before removing anything. We process deletion requests within 30 days and send a final confirmation once the account is removed. You do not need to reinstall the app or perform a Factory Reset to make this request.

Inside the app, open Profile > Settings > Delete Account to reach these instructions. Sending a request and confirming it are separate steps. Opening this page does not delete your account.

How to erase your data from inside the app

If you want to wipe your vehicles, fuel logs, costs, modifications, trips, and images without deleting the underlying account, you can do this yourself from inside the app:

If you also want your account record (email and authentication identifier) removed, follow the email instructions above after performing the factory reset, or instead of it.

BlackBox Pro subscriptions

You can stop future Pro renewals without deleting your account: Manage or cancel BlackBox Pro. Sign in with the account that purchased Pro and confirm cancellation. Pro remains available until the end of the current billing period.

When we complete a full account deletion, linked BlackBox Stripe subscriptions are stopped before the account is erased. If billing cannot be stopped, deletion is held for retry rather than removing your access to subscription management. You receive a confirmation when deletion completes; a local Factory Reset alone does not cancel a subscription or delete your server account.

What is deleted

When your account is fully deleted, the following are permanently removed:

• Your account record (email, display name, Google account identifier)
• All vehicles you have added
• All fuel logs, cost entries, modifications, and trip records
• Uploaded vehicle and modification images, Revs avatars, profile banners and post media, including staged uploads
• Your Revs profile, posts, comments, likes, bookmarks, follows, event responses, group memberships and notification preferences
• Push notification tokens, vehicle lookup history, account-linked usage reports and in-app feedback
• Google sign-in links on BlackBox and access to the deleted account. This does not delete your Google account.

Groups you own are closed and your ownership is removed. Other members' contributions remain theirs. Transfer ownership before requesting deletion if the group should remain open. Images that cannot be removed immediately remain queued for cleanup. Remote deletion cannot erase device-local settings, downloaded exports or copies other people saved; use Factory Reset or clear the app's storage on your devices to remove local copies.

What is retained, and for how long

A small amount of information must be retained for legal or operational reasons:

• Payment and accounting records: retained separately for 6 years for tax and accounting purposes. Removing the BlackBox account does not erase Stripe's customer, invoice or payment records. Stripe retains payment information under its own privacy policy.
• Error logs: retained for up to 90 days. Do not include personal information when submitting diagnostics.
• Referral fraud prevention: protected identity and device claim hashes remain for up to one year. Proof of earned referral rewards and payment reversals may remain with the referrer's reward history under a replacement reference, until that referrer's account is deleted.
• Security and moderation: ban records remain while a ban is in force, with manual review when a ban is lifted. Owner audit records remain for up to one year plus scheduled cleanup. These can contain account identifiers or email addresses. Group audit entries remain with the group with your actor and account target identifiers removed.
• Deletion confirmation: the delivery queue briefly keeps your destination email, then clears message contents after delivery, permanent failure or expiry. Minimal delivery identifiers remain for up to 90 days plus scheduled cleanup.

Operational retention periods are enforced through scheduled cleanup and support procedures. Non-identifying aggregate statistics can remain. Session records expire within 30 days; authenticated requests cannot access the deleted account because its account record no longer exists.

How long does deletion take?

Full account deletion requests are processed within 30 days of receipt. Backups containing deleted data are removed within the same 30-day window through our backup procedures. If a billing or storage problem prevents completion, we will explain the delay and arrange a retry.

Cancelling your subscription

BlackBox currently sells Pro subscriptions on its website through Stripe. Android consumes existing Pro access and does not offer subscription purchases. Full account deletion expires recognised open BlackBox checkouts and stops linked BlackBox subscriptions before removing the account. It ends access immediately and does not itself issue a refund. For refund requests, contact support; applicable consumer rights still apply. To keep your account and cancel only future renewals, use Settings > Plan > Cancel subscription.

Questions

If you have any questions about account deletion or what happens to your data, email blackboxsupport@ghillie.xyz.